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Return Policy

AquariumVac.com Accept 30 days undamaged products Return.

 
*We guarantee against manufacturers' defects for 30 days from the date of the delivery. All returns / exchanges must be made within 30 days of receipt of the merchandise.

*We will offer Refund or Exchange as soon as your package received in our warehouse.

After 30 days Product sales are final: AquariumVac.com will not issue any credit or refunds for returned Products.
 
*20% Restocking Fee will be applies on unwanted products.

*All used Filters, Filter Accessories and Tubing CANNOT be return.

*You will NOT GET ANY credit or Refund for Returned Purchased USED, Modified, Cut, Damaged Hose, Tube, Filters and Filter Accessories.

*All Shipping and Handling Fees are NOT refundable.


Special Orders:

*The special Custom made ordered Products is NOT Returnable.

DOA (“Dead-On-Arrival”): Upon receipt of a Product, Buyer should promptly turn on the Product to make sure it is working properly. If the Product does not power up, or if the Product appears to malfunction, Buyer should immediately contact aquariumvac.com technical support to obtain an RMA and shipping instructions. Upon receipt of the RMA, Buyer should return the “defective” Product to the Company, accompanied by the RMA number issued by AquariumVac.com. At its own discretion, the Company will either repair or replace the Product. AquariumVac.com will only accept DOA Products if returned to the Company within the Product’s twelve (12) month warranty period.

Normal Products Operation and Usage: Should a Product suddenly stop functioning properly, Buyer should communicate with aquariumvac.com technical support team in order to try and resolve the issue. If the issues cannot be resolved remotely with the aid of the Company’s technical support, aquariumvac.com personnel will issue Buyer an RMA and shipping instructions so that Buyer can return the Product to aquariumvac.com for repair or exchange only. aquariumvac.com will only accept Products if returned to the Company within the Product’s twelve (12) month warranty period. aquariumvac.com will only accept Product returns with an RMA. To obtain an RMA, or to communicate with the Company about any other issue and to make any inquiries, please email aquariumvac.com at cs@aquariumvac.com. The Company will issue an RMA number and instructions for returning the product within two (2) business days after receiving a request.

aquariumvac.com management encourages all Buyers to register aquariumvac.com purchased Products on aquariumvac.com website, using the registration form on aquariumvac.com.

Opening Products and tempering with the security seal without a proper authorization from aquariumvac.com technical support team will avoid this warranty.